Tens of thousands of Rabobank customers were met with a nasty shock on Saturday. Their savings mortgage payments were deducted twice. This happened due to human error and the amounts have since been refunded, a spokesperson for the bank said to NOS.
This concerned customers with a so-called build-up mortgage. The mistake resulted in many Rabobank customers starting the expensive December in the red, they complained on social media.
The double debits were refunded retroactively, which means that people who ended up with a negative account balance due to the mistake will not have to pay interest on the overdraft, the spokesperson said to NOS.
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